Frequently Asked Questions
Everything you need to know about Oco Smart Cloud Cameras and our services.
How long does shipping take for Oco cameras?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your Oco camera, you can return it in its original packaging for a full refund within 30 days of purchase.
Do I need a subscription to use my Oco camera?
Oco cameras include free motion and sound detection with cloud storage for the last 24 hours. Optional premium plans are available for longer video history and advanced AI features.
Are Oco cameras covered by a warranty?
Yes, all Oco Smart Cloud Cameras come with a 1-year limited hardware warranty that covers manufacturing defects under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Is my data secure on the Oco cloud?
Security is our priority. We use enterprise-level SSL encryption for all video transmissions and store your data in secure, high-tier data centers.